Login as a Subscriber on LaundryLady.co

Step 1: Go to the Login Page

• Visit Loop Subscription Login.
• Or, from the top blue bar, click Existing Customer – Login Here.
• You can also select Manage My Subscription from the menu.

Step 2: Enter Your Email

• Enter the same email address you used to place your order.
• If there is a mismatch, you’ll see: “No subscription records were found.”
• Double-check and try again.

Step 3: Verify & Send Login Link

• Click Send Login Link.
• You will see a confirmation: “Mail sent successfully.”
• Check your email for a message from Laundry Lady with the subject: Magic Sign-In Link for the Customer Portal.

Step 4: Access Your Account

• Click the Login Link in the email.
• This will log you into your account and take you to the Active Subscriptions Page.
• From here, you can manage: Subscription details, Billing, and more.

Thank you for supporting and trusting The Laundry Lad.

Bundle Subscription Setup

**Login is required to access your dashboard before making changes**

Step 1: Verify Subscriptions

• Only one bundle is needed.
• If you see multiple subscription boxes, combine them into one.

Step 2: Benefits of Bundling

• Ensures better pricing.
• Groups shipping together for convenience.

Reward Points

Our updated rewards system is designed to keep things simple while still giving you perks for being a loyal customer.

Step 1: Understanding Points Tracking

• Our new system does not track points in your account.
• When we transferred to the new platform, all customers were issued credits for any points they had earned.

Step 2: Current Rewards System

• Instead of points, we now use a milestone-based rewards system.
• Rewards are earned by reaching milestones through your orders.
• Example: hitting a milestone earns you free shipping.

Step 3: Applying Free Shipping Rewards

• Free shipping is applied to the order after you earn it.
• This means the reward will show up on your subsequent order, not the same one where it was earned.

Step 4: Managing Rewards

• You don’t need to track or redeem manually — rewards are automatically applied.
• If you have questions about your reward status, contact support for assistance.

Thank you for supporting and trusting The Laundry Lady.

Shopping as a Subscriber

**Login is required to access your dashboard before shopping as a subscriber**

Step 1: Open Subscription Box

• Click your subscription box.
• This opens your Subscription Bundle Page.

Step 2: Add & Adjust Products

• Add new products.Adjust the quantity of each product you’d like to receive.

Step 3: Update Bundle

• Click Update Bundle at the bottom.
• You’ll return to your Subscription Details Page.

Step 4: Confirm Changes

• Verify your updated selections on the Subscription Details Page.

Update my Payment Information

**Login is required to access your dashboard before updating payment**

Step 1: Update Billing Info

• Click Update to edit your billing address or card.

Step 2: Change Payment Method

• Click Change to use a different payment method.

Step 3: Confirm

• Always click Confirm to save changes.

Temporary Modifications

**Login is required to access your dashboard before making changes**

Step 1: Access Next Order Box

• Use the “Next Order” box to make temporary changes.

Step 2: Select Your Change

• I need it now → Ships your full bundle immediately.
• I have too much → Skips the next delivery for your full bundle.
• Change order day → Choose a new monthly processing day.

Delay → Postpone delivery until after a trip or when you’re ready.

Step 3: Save Changes

• Always click Confirm to save.

Update Subscription

**Login is required to access your dashboard before making changes**

Step 1: Access Your Account

Once you login, you can manage Subscription details, Billing, and more.

Update my Mailing Address

**Login is required to access your dashboard before updating your address**

Step 1: Edit Address

• Click Edit in the shipping address box.

Step 2: Apply Changes

• Update your info and apply changes to your subscription.

Step 3: Confirm

• Always click Confirm to save changes.